Terms and Conditions

E-space LLC

Article 1. Preamble and Party Details

This Terms of Service Agreement (hereinafter — the "Agreement") sets out the terms governing the legal relationship between E-space LLC (hereinafter — the "Company") and the User.

Company Details:

Legal name: E-space LLC

Identification number: 405147087

Legal address: Tbilisi, Georgia

Email: info@e-space.ge

Website: www.e-space.ge

Phone: +995 032 243 34 73

The Company operates under the e-space brand and is the owner and operator of the electric vehicle charging management platform (hereinafter — the "Platform").

This Agreement has been prepared in accordance with Georgian legislation, including: the Law of Georgia on Consumer Rights Protection, the Law of Georgia on Personal Data Protection, the Tax Code of Georgia, and the Civil Code of Georgia.

Article 2. Definitions

Unless otherwise defined in this Agreement, the following terms shall have the meanings set out below:

"Agreement" — this Terms of Service Agreement together with all annexes and updates.

"Company" — E-space LLC (ID 405147087), operator of the e-space Platform.

"Platform" — the E-space digital system comprising the Application, back-office, and payment system, providing Users with access to EV chargers.

"Application" — the Company's proprietary mobile software "e-space car charging" (short: "e-space"), available on Android and iOS operating systems, being the primary means of accessing the Platform.

"User" — a natural or legal person (or their authorised representative) who has successfully registered in the Application and accepted the terms of this Agreement.

"Registration" — the process of entering required data in the Application and accepting the terms of this Agreement, upon completion of which the User's personal account is created.

"Authentication" — the process of logging into the Application using the User's personal account; an SMS code or other authentication method may be used where required.

"Partner" — a legal or natural person who uses the Platform under a separate B2B agreement with the Company, and whose EV chargers are integrated into the Platform.

"E-space Charger" — an AC or DC electric vehicle charger owned by the Company and integrated into the Platform.

"Partner Charger" — an AC or DC electric vehicle charger owned or operated by a Partner and integrated into the Platform under a B2B agreement.

"Public Charger" — a charger indicated on the Application map that any registered User may use.

"Private Charger" — a charger indicated on the Application map whose use is restricted to a specific group of persons designated by the Company.

"Charging Session" — the process of charging an electric vehicle battery, beginning when the User activates a session in the Application and ending upon completion or termination of the session.

"Tariff" — the fee charged for using a specific charger, which may be calculated per kilowatt-hour (kWh) or per unit of time (minute), displayed in the Application on the charger page before the session begins.

"Pre-authorisation" — a temporary hold placed on funds in the User's bank account before or during a session to guarantee payment; the held amount is released or debited upon session completion, with any unspent amount returned to the User.

"Unspent Amount" — the unused portion of the pre-authorised funds returned to the User's bank account upon session completion.

"Payment Processor" — the financial institution used by the Company to process payments, currently JSC Bank of Georgia.

"Idle Fee" — an additional fee charged to the User for failure to disconnect their vehicle from the charger within a designated period after charging is complete. Currently not applied.

"Force Majeure" — an extraordinary circumstance beyond the reasonable control of a party that makes it impossible to fulfil obligations under this Agreement.

"Business Day" — any day from Monday to Friday inclusive, excluding public holidays established by Georgian legislation.

Article 3. Subject Matter and Platform Structure

3.1. Company Services

The Company provides the User with the following services:

The right to use the E-space Platform (Application) to search for EV chargers, check charger status, and manage charging sessions;

The right to use E-space's own AC and DC chargers at the applicable tariff;

Payment system services via the JSC Bank of Georgia payment processor;

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User support services.
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3.2. Partner Chargers — Platform Services

With respect to Partner Chargers, the Company acts as a Platform operator and not as a service provider. Specifically:

Services on Partner Chargers are provided by the Partner — an independent legal or natural person;

The Partner independently sets tariffs and is responsible for the technical condition and availability of the charger;

Upon starting a session on a Partner Charger, the User directly uses the Partner's service;

The Company is responsible for Partner Chargers only with respect to the proper functioning of the payment system and the Application.

3.3. Mandatory Information Before Session

Before a session begins, the following information is clearly displayed on the specific charger page: the charger owner; the applicable tariff; the payment mechanism; Idle Fee terms (if applicable). Starting a session constitutes the User's express acceptance of the displayed tariff and acknowledgment of a payment obligation.

Article 4. Entry into Force

4.1. Method of Conclusion

This Agreement is a distance contract concluded by electronic means. It enters into force and becomes binding on the parties from the moment the User clicks or selects “I agree to the Terms and Conditions” during the registration process.

4.2. Term

The Agreement is concluded for an indefinite period. Any amendment to this Agreement shall be equally binding on existing registered Users and shall carry the same legal force as the terms accepted at registration.

4.3. 14-Day Right of Withdrawal

In accordance with Article 13 of the Law of Georgia on Consumer Rights Protection, the User has the right to withdraw from this Agreement without giving any reason within 14 calendar days of its conclusion. To exercise this right, the User shall write to info@e-space.ge or send a written notice to the Company's legal address.

4.4. Exception to the 14-Day Right of Withdrawal

Starting a charging session during the 14-day period constitutes the User's request for immediate performance of the service and acknowledgment that they thereby lose the right of withdrawal in respect of the service rendered.

Article 5. Representations and Warranties

5.1. User Representations

By accepting the terms of this Agreement, the User confirms and warrants that:

They have full legal capacity and are acting on the basis of their own free will;

They are authorised under Georgian legislation to enter into this Agreement;

Natural person: all personal information provided (name, surname, phone number, email) is complete, accurate, and up to date;

Legal person: the identification number, company name, and other details provided are complete and accurate;

The bank card provided belongs to the User lawfully;

They have reviewed the Company's limited liability terms in respect of Partner Chargers.



5.2. Company Representations

The Company confirms that: it is duly registered under Georgian legislation; it ensures the proper functioning of the Platform, Application, and payment system; it processes personal data on a lawful basis only.

Article 6. Registration and Authorisation

6.1. Registration Procedure

Full Platform functionality is available to registered Users only. Unregistered Users have access to a limited version of the Application. To register:

Download "e-space car charging" from the App Store or Google Play;

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Enter a mobile phone number;
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Natural person: enter name, surname, and email; Legal person: enter identification number, company name, and contact details;

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Link a bank card;
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Mandatory: "I agree to the Terms and Conditions";

Optional (pre-ticked, may be unticked): "I consent to the use of my data for marketing purposes (push notifications, SMS, email, social and analytics platforms)".



6.2. Bank Card Linking

Card data is transmitted to the payment processor — JSC Bank of Georgia. The Company stores only the card token and does not hold full card data. Responsibility for the security of card data lies with the payment processor.




6.3. Authorisation

User authorisation occurs upon logging into the Application. An SMS code or other authorisation method may be used where required.




6.4. Account Security

The User shall: (a) not disclose their authentication code to third parties; (b) delete the Application before transferring their device to a third party; (c) notify the Company immediately at info@e-space.ge in the event of suspected unauthorised access. The Company shall review an account blocking request within 1 business hour.

Article 7. User Rights and Obligations

7.1. User Rights

The User has the right to:

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Use the Platform services;
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Receive full information about the tariff, status, and owner of the charger before a session;

Contact the Company in the event of any fault or obstacle;

Request verification and refund of a disputed payment;

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Cancel their registration at any time;
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Refuse changes to the Agreement terms;
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Request deletion of their personal data;

Contact the Georgian Competition and Consumer Protection Agency.



7.2. User Obligations

The User shall:

Register only under their own name and with accurate data;

Not transfer account access to third parties;

Use only certified cables — the use of cable adapters or extensions is strictly prohibited;

Disconnect their vehicle from the charger within the time specified by the Company after charging is complete;

Report any fault to the Company within 12 hours;

Not attempt to access, copy, or modify the Application's software or source code;

Not use the Company's logo or trademarks;

Fulfil all financial obligations under this Agreement.

Article 8. Company Rights and Obligations

8.1. Company Rights

The Company is entitled to:

Amend the terms of this Agreement on reasonable grounds;

Suspend or terminate a User's access to the Platform in the event of a breach of terms;

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Add new services to the Platform;
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Send the User service-related notifications;

Use the data of Users who have given marketing consent — via push, SMS, email, social and analytics platforms;

Determine the terms and eligible persons for use of Private Chargers.



8.2. Company Obligations

The Company is obliged to:

Ensure the proper functioning of the Platform, Application, and payment system;

Clearly display the tariff, owner, and payment terms before each session begins;

Lock the displayed tariff for the duration of the session;

Grant Partners access only to anonymised IDs and transaction details — personal data of Users is inaccessible to Partners; in the case of a legal person, the Partner may see the identification number and company name, but not personal information;

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Correct payment errors;
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Keep User information confidential;
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Provide support via info@e-space.ge and +995 032 243 34 73.

Article 9. Tariff and Payment Terms

9.1. Tariff Types

The Platform uses the following tariff types: per kilowatt-hour (kWh) — based on energy consumed; time-based (per minute) — based on session duration. Tariffs for E-space chargers are set by the Company; tariffs for Partner Chargers are set independently by the Partner.




9.2. Tariff Display and Lock

Before a session begins, the tariff, tariff type, and payment mechanism are clearly displayed on the specific charger page. Starting a session constitutes acceptance of the displayed tariff. The tariff is locked for the entire duration of the session.




9.3. Taxes

All tariffs include all applicable taxes, including Value Added Tax (VAT) at 18% (in accordance with Article 166 of the Tax Code of Georgia).




9.4. Payment and Fiscal Document

Payment is made by automatic deduction from the User's linked bank card. A fiscal document is automatically sent to the User's registered email address after each session.

Article 10. Pre-authorisation Mechanism

10.1. Option A — Full Charge

Before the session begins, an initial pre-authorisation hold is placed on the User's card (amount shown in the Application);

Once spent, the next instalment is deducted automatically;

Any unspent amount is refunded within 3 business days upon session completion;

The initial pre-authorised amount must be available on the card — otherwise the session cannot begin.



10.2. Option B — Fixed Amount

The User specifies the desired amount — minimum 1 (one) GEL;

The specified amount is fully deducted before the session begins;

Once the amount is spent, the session ends automatically;

Any unspent amount is refunded within 3 business days.

10.3. Card Validation

Card validation is carried out via a 0 (zero) GEL authorisation — no amount is deducted from the User's account. Validation does not create a session or payment obligation.

10.4. Delayed Deduction

Due to delayed processing of transaction data, a deduction may occur some time after the session ends. This constitutes a technical processing delay and does not affect the User's obligation to pay for the service received.

Article 11. Idle Fee

The Idle Fee is currently not applied on any E-space charger. If introduced: the amount and conditions will be clearly displayed on the relevant charger page before the session begins; the User shall give separate, explicit consent before starting the session; a push or SMS notification will be sent before the Idle Fee begins. Even in the absence of an Idle Fee, the User is obliged to disconnect their vehicle within a reasonable time after charging is complete.

Article 12. Refunds

12.1. Automatic Return of Unspent Amount

Upon session completion, any unspent amount is refunded to the User's bank account within 3 (three) business days. The actual crediting may take additional time due to the payment processor's or issuing bank's processing period (1—5 banking days) — this is beyond the Company's control.

12.2. Disputed Payment

In the event of a disputed payment, the User shall contact info@e-space.ge with the session ID, date, and disputed amount. The Company will review the request within 5 business days. If the Company's fault is confirmed, the amount will be refunded within 5 business days.

12.3. Withdrawal Refund

In the event of withdrawal from the Agreement, the Company will return any amount paid within 14 calendar days.

12.4. Exceptions to Refund

No refund is made if: the session was fully completed and the deducted amount accurately corresponds to the service received; an Idle Fee was lawfully charged as a result of the User's failure to disconnect their vehicle within the specified time.

Article 13. Allocation and Limitation of Liability

13.1. Scope of Company Liability

The Company is liable for: the proper functioning of the Platform, Application, and payment system; the technical condition of E-space's own AC and DC chargers; locking the tariff during a session; losses caused by payment system errors where the Company is at fault.

13.2. Exclusions of Company Liability

The Company shall not be liable for: technical faults of Partner Chargers; damage caused by the User's breach of the certified cable obligation; damage caused by the User's vehicle malfunction; damage caused by breach of this Agreement; actions of third parties; damage caused by use of a counterfeit Application.

13.3. Absolute Liability — Cannot Be Excluded

The Company's liability cannot be excluded in cases of: death or personal injury caused by the Company's act or omission; any loss caused by the Company's gross negligence.

Article 14. Force Majeure

Force Majeure refers to any event or circumstance beyond the reasonable control of a party that makes performance of obligations impossible, and that could not have been foreseen or avoided by reasonable measures.

Force Majeure includes: natural disasters; epidemic or pandemic; military action; decisions of state authorities; systemic power outages; complete shutdown of the banking system; cyber-attacks on critical infrastructure.

In the event of Force Majeure: the affected party shall notify the other party within 3 business days; obligations are suspended; if Force Majeure continues for more than 60 calendar days — either party may terminate the Agreement.

Article 15. Notices

From the Company: push notification, SMS or email — deemed delivered at the time of sending. From the User: info@e-space.ge; +995 032 243 34 73; the Company's legal address. The User is obliged to update contact details immediately upon any change.

Article 16. Amendments

The Company may amend the terms of this Agreement on reasonable grounds. Amendments are published in the Application only and take effect immediately upon publication. Upon first opening the Application, the User will be presented directly with the new terms via a link: "I agree" — continues; "I do not agree" — the Application closes, the account remains. Sessions started before the amendment are completed under the previous terms.

Article 17. Termination

17.1. Termination by the User

The User may terminate this Agreement at any time by: deleting their account in the Application; emailing info@e-space.ge; calling +995 032 243 34 73. The Agreement shall be terminated within 3 business days, provided no outstanding obligations remain.

17.2. Termination by the Company

The Company may terminate where: the User has breached the representations and warranties; financial obligations have not been fulfilled; an attempt to access the software has been made; false information was provided; required by law.

17.3. Consequences of Termination

Obligations arising before termination remain in force. User data will be deleted within the periods set out in the Privacy Policy.

Article 18. Dispute Resolution

Any dispute shall first be resolved by negotiation — within 30 calendar days. The User may also contact the Georgian Competition and Consumer Protection Agency. Unresolved disputes shall be submitted to Tbilisi City Court. This Agreement is governed by Georgian law.

Article 19. General Provisions

Governing law: Georgia. Language: Georgian version prevails. Electronic signature: selecting “I agree” constitutes binding acceptance. Severability: invalidity of any provision does not affect the remaining provisions. Assignment: the Company may assign rights and obligations upon notice; the User may not. Entire agreement: this Agreement together with the Privacy Policy constitutes the complete agreement between the parties.